An overwhelming majority of hotels in the US are experiencing staffing shortages, according to a new member survey conducted by the American Hotel & Lodging Association (AHLA).
Eighty-seven percent (87%) of survey respondents indicated they are experiencing a staffing shortage, 36% severely so. The most critical staffing need is housekeeping, with 43% ranking it as their biggest challenge.
Those numbers are slightly better than in May, when 97% of respondents to an AHLA member survey said they were short staffed, 49% severely so, with 58% ranking housekeeping as their biggest challenge.
Hotels are offering potential hires a host of incentives to fill vacancies – 81% have increased wages, 64% are offering greater flexibility with hours, and 35% have expanded benefits. However, 91% say they are still unable to fill open positions. Respondents are trying to fill an average of 10.3 positions per property, down from 12 vacancies in May.
According to the US Bureau of Labor Statistics, as of August, hotel employment was down by nearly 400,000 jobs compared to February 2020.
US national average hotel wages for 2022 through June are around $22 per hour, higher than any other year on record and, since the pandemic, average hotel wages have increased faster than average wages throughout the general economy. AHLA says hotel benefits and flexibility are better than ever.
To help hotels fill open jobs and raise awareness of the hotel industry’s 200+ career pathways, the AHLA Foundation’s ‘A Place to Stay’ multi-channel advertising campaign is now active in 14 cities. For info on the campaign, visit thehotelindustry.com.
“Today’s tight labour market is creating unprecedented career opportunities for current and prospective hotel employees, and AHLA and the AHLA Foundation are working tirelessly to spread the word. With hotel wages, benefits, flexibility and upward mobility at historic levels, there has never been a better time to work at a hotel than the present,” said AHLA president & CEO Chip Rogers (pictured).
AHLA’s latest Front Desk Feedback survey of nearly 200 hoteliers was conducted 12-19 September, 2022.
